Refund policy

REFUND POLICY

Our return policy is designed to ensure your satisfaction with your purchase. Please take a moment to review the following details:

Return Period: You have a 14-day window from the date of receiving your item to request a return.

Eligibility for Return: To qualify for a return, the product must meet the following criteria:

• The item must remain in its original, unaltered, and unused condition.
• It should be accompanied by all original documentation.
• It must be in its original packaging.
• You will need to provide the receipt or proof of purchase.

Initiating a Return: To initiate a return, please contact us at sales@cornejojewelers.com. Once approved, you will receive instructions on how and where to send your package. Please be aware that return shipping expenses are the responsibility of the customer. Items sent back to us without prior return authorization will not be accepted.

Damages and Issues: Please carefully inspect your order upon receipt. If you discover that an item is defective, damaged, or you have received the wrong product, kindly contact us immediately. We will evaluate the issue and work to make it right for you.

Refunds: Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

Extended Waiting Period: If more than 15 business days have elapsed since the approval of your return and you have not received your refund, please don't hesitate to contact us at sales@cornejojewelers.com.

We value your satisfaction and are committed to making the return process as smooth as possible. If you have any further questions or concerns, please reach out to us at the provided email address, and our team will be happy to assist you.